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  • AC-ET
  •   Service & Support

Service & Support

In pursuing the highest standards of customer care post sale, we have fully equipped service and repair facilities to support the growing range of product brands we stock.

Our service department is based in our High Wycombe office and is certified to repair products from Jands, MA Lighting, Martin, High End Systems, Clay Paky and Pulsar.

On Standby Round the Clock, 365 Days a Year


You've just landed a tour, it loads tomorrow and you need 20 custom colour scrolls made up... It's Saturday, you're doing a rig check and you need replacement lamps... It's after 5, the gig's about to start and you need another amplifier... The production manager has been using an elastic tape measure again. The Powerlock cable just doesn't reach and you need additional cable now...

No need to panic; contact our Emergency Out of Hours Service:

  • On standby evenings and weekends 365 days a year
  • Rush-service delivery nationwide
  • All essential consumables - filter, cables, lamps, gobos, tape and smoke fluids
  • Multi-million pound stockholding of other products and accessories
  • Warehouses in the North and South of the UK
  • We stock lighting, audio, rigging, video and associated equipment

AC-ET - When Time is Critical You Can Count On Us

Sales Support

+44 (0)1494 838390
+44 (0)113 255 7666

+44 (0)1494 838391

Out of Hours Sales Support

+44 (0)7780 676905
+44 (0)113 255 7666
+44 (0)7717 663195

Technical support is available 24 hours a day by phone or e-mail.

Technical Support

Technical Support
+44 (0)1494 838322
Jands Technical Support (International)
+44 (0)1494 838323

Out of Hours Technical Support

Technical Support
+44 (0)7799 112532
Jands Technical Support (International)
+44 (0)7833 498036
Green Hippo Technical Support +44 (0)7881 827234