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A.C. Entertainment Technologies Careers

A.C. Entertainment Technologies is one of Europe's leading distributors of professional lighting equipment to the entertainment industry. We offer an unparalleled range of lighting equipment for Touring, Theatre, Concert, Architectural, Film & TV applications. Through our offices in High Wycombe and Leeds we sell lighting equipment in over 80 countries world-wide.

Administrator

We are looking for an ambitious and experienced administrator with the drive and determination to progress in the medium to long term. The position is available in our busy office based in Leeds, supporting our various sales teams. Duties will include;


• Raising sales orders, purchase orders, pro-forma invoices
• Answering the telephone and directing to the correct member of staff
• Dealing with customer queries via phone and email
• General administration
• Learning product terminology


You will be highly organised and have previous administration experience. You will also have excellent communication skills as well as being aware of providing a time critical service; a good general level of literacy, numeracy and computer skills are essential for this role.
You will also be able to problem solve under pressure whilst showing a willingness to learn and develop whilst on the job as well as a good understanding of MS Office.

You will be a good team player with excellent motivation, confidence and deliver a high standard of customer service, a confident telephone manner is essential.
Knowledge of entertainment technology terminology and equipment would be advantageous but not essential.

This is a chance to join a small but very friendly team with a good sense of humour. There are great career prospects within the company for the right candidate.

Customer Service Assistant

We are looking for a Customer Service Assistant to join our High Wycombe office. This is a hands-on role that will be split between spending time in the office and in the warehouse dealing with returned items. You will need to be able to work as part of a team, be customer focused, self-motivated and have a keen eye for detail.

Key Responsibilities include;

• organising returns and submitting claim forms
• answering customer calls and directing them to the correct person
• ensuring the continuous movement of the returns activities
• administration of the company’s Customer Relations Management (CRM) system
• liaise with warehouse personnel to ensure returns are logged on system
• check the status of products within the returns system

Candidate Requirements

• Previous experience in a customer focused role
• Able to work accurately and efficiently
• Confident telephone manner
• Good verbal and written communication skills
• Knowledge of MS Office
• Strong numerical skills

For the right person there is an excellent package available.

1st Line Support Engineer

Are you looking for an IT role with a world class company based in High Wycombe?

We are currently looking for a 1st Line Support Engineer to join our office in High Wycombe. Primarily the role will be to assist in the daily running of the IT systems for AC Entertainment Technologies and our Global sister companies.

The key responsibilities include but not limited to;
• providing and resolving 1st line IT support queries for end users
• support all Global back office systems
• configuration of new PC’s & Servers
• management and maintenance of all PC’s
• patch panel management and documentation
• updating all of IT documentation
• keeping system(s) and network down time to a minimum,
• applying hardware and software upgrades when necessary
• resolving any security issues
• network conflicts and virus issues
• ensuring all daily backups have been completed successfully

You will need to have previous experience in an IT role, be able to work as part of a team, be self-motivated and have excellent attention to detail. You must be able to work under pressure and be highly organised. If you have innovation and creativity, along with the skills required, then we have the position for you!

Northern Lighting Sales Executive

Job Specification

Based in our Leeds office, the Northern Lighting Sales Executive will deal with our UK customers. The primary focus of the role will be enhancing our customers experience with us, exceeding their expectations, delivering a service second to none; getting quotes out to customers efficiently, advising on equipment choice and liaising with suppliers and manufacturers to ensure deadlines are met in this fast moving industry. Dealing with ordering product from manufacturers, checking stock with the warehouse/on the ERP system will also be part of this role, as will entering quotes on to the system and checking lead times with internal departments.

This role will also include visiting new and existing customers and suppliers in the UK including telephone sales and attendance at trade shows as and when required, and assisting other departments as required.

Candidate Requirements

The successful candidate will have worked in the entertainment lighting industry, preferably within a lighting sales role and have an in-depth knowledge of entertainment lighting. You will be able to manage your own time and prioritise your own clients and deal with incoming enquiries and balance the priorities between these.

Preferred skills would consist of excellent; planning, organisational, written and verbal communication skills. The ability to work calmly under pressure and think out of the box. You will also need a good sense of humour and excellent team working skills.
 

Southern Lighting Sales Executive

Job Specification

Based in our High Wycombe office, the Southern Lighting Sales Executive will deal with our UK customers. The primary focus of the role will be enhancing our customers experience with us, exceeding their expectations, delivering a service second to none; getting quotes out to customers efficiently, advising on equipment choice and liaising with suppliers and manufacturers to ensure deadlines are met in this fast moving industry. Dealing with ordering product from manufacturers, checking stock with the warehouse/on the ERP system will also be part of this role, as will entering quotes on to the system and checking lead times with internal departments.

This role will also include visiting new and existing customers and suppliers in the UK including telephone sales and attendance at trade shows as and when required, and assisting other departments as required.

Candidate Requirements

The successful candidate will have worked in the entertainment lighting industry, preferably within a lighting sales role and have an in-depth knowledge of entertainment lighting. You will be able to manage your own time and prioritise your own clients and deal with incoming enquiries and balance the priorities between these.

Preferred skills would consist of excellent; planning, organisational, written and verbal communication skills. The ability to work calmly under pressure and think out of the box. You will also need a good sense of humour and excellent team working skills.

International Sales Administrator

Working within our High Wycombe office, we are looking for an International Sales Administrator to join the expanding department.
Your role will be to support the international sales staff by processing sales orders, raising purchase orders and liaising with clients and suppliers.

What will keep you busy on a daily basis?
• Raising quotes, sales orders and purchase orders and sending confirmations to customers and suppliers
• Raising new pick lists and new manufacturing orders for in-house produced items in order to meet client deadlines
• Checking stock quantities, lead times and current prices with suppliers
• Maintaining the client/supplier database
• Checking the correct information is passed on to the shipping team
• Filing new client registration forms

Who are you?
• You are a friendly, confident communicator, great over the telephone
• You are aware of and deliver a time critical service
• You ideally have office experience
• You have a good general level of literacy, numeracy and computer skills
• You are a team player with excellent motivation, confidence and a high standard of customer service / focus
• Foreign languages advantageous but not essential

This is a chance to join a friendly team and this position could provide opportunities for career progression within the company for the right candidate.

Service Technician

We have an exciting new job opportunity available for an Service Technician that has a good electro mechanical / electrical background with experience maintaining, diagnosing and repairing faults on a range of equipment and commercial lighting, at our Head Office in High Wycombe, Buckinghamshire.

Working as the Service Technician you will report directly to the Technical Services Manager and will repair moving lights, control lighting systems, smoke machines, dimmers and a range of other commercial lighting equipment.

Key Requirements:

Ideal candidates will have experience working with, servicing, fault finding and repairing commercial electronic and electro mechanical equipment to component level, whilst using available diagnostic technology. Candidates should also have the ability to complete the work within allotted time frames whilst keeping to dealer, brand and Company standards.

As the Service Technician, you should possess a ‘can do’ approach to your work and have an electronic background or qualification within this field. Any previous experience working within the entertainment lighting industry would be highly advantageous and a great bonus, although not essential. However, ideal candidates MUST have experience working with and repairing electronic and electro mechanical equipment to component level.

Successful candidates should also have strong MS Office knowledge, great problem solving and team working skills, in addition to having the ability to prioritise a demanding workload and work as part of a small but friendly team.

Due to the nature of the work there may be the possibility of some infrequent off site work within the UK, which may also involve assisting at trade shows.

A full and clean UK driving license would also be very beneficial.

All necessary in-house training will be given.


Ideal Candidate Requirements:

• Previous experience working within a similar environment

• Being systematic and accurate with good planning and organisational skills

• Product knowledge in moving lights, control lighting systems, smoke machines, dimmers and a range of other commercial lighting equipment would be highly desirable

• Electrical / Mechanical knowledge

• Computer literate

• Streamline knowledge

• Excellent team player with the ability to work alone

• Excellent written and oral communication skills

• Understanding numeric data

Sales Executive - Film, TV & Broadcast

Do you have specialist knowledge or sales experience of lighting, rigging, audio or video within the Film, TV & Broadcast industry?
Then our new opening may be your next opportunity …

We are currently looking for a self driven  sales enthusiast to join our high performing team based at our head office in High Wycombe. The role may at times involve visiting new and existing customers and suppliers in the UK and, occasionally, Europe. Exhibitions and Trade shows attendance will also play a large part of these roles.

The role of the Film,TV & Broadcast Sales Executive is to cater to the requirements of the industry professionals including advising on equipment choice and ensuring timely satisfaction of film and TV equipment requirements.

Duties include:

  • Interpreting customer’s requirements and liaising with suppliers and manufacturers to realise delivery deadlines.
  • Raising quotations and keeping in touch with customers by telephone and email.
  • Communicating with internal departments to check stock, schedule repairs or attain delivery times (i.e. Technical Services and Despatch).
  • Working alongside our experienced and friendly team of sales and technical professionals to offer world class products backed up by world class service.
  • Building a client base and developing the business

Who are you ?

  • You have worked in a similar role in the industry, preferably within a lighting, rigging, audio or video role and have an in-depth knowledge of the Film & TV industry.
  • You are pro-active in seeking out new business opportunities and further developing our business with existing customers
  • You are able to manage your own time and prioritise your own clients and deal with incoming enquiries and balance the priorities between these.
  • You are organised, enthusiastic, ambitious and self motivated;
  • You have good time management and time-keeping skills and have the ability to work on multiple jobs/projects at any one time.
  • You will meet and exceed agreed departmental targets and thrive in a professional sales environment
  • You have good written and oral communication skills as well as a high level of computer literacy


This is a chance to join our friendly and rewarding company who value their employees. The position offers a competitive salary and fantastic prospects for career growth.

How to Apply

In all cases apply to:

Human Resources Department
A.C. Entertainment Technologies Ltd.
Centauri House
Hillbottom Road
High Wycombe
Bucks HP12 4HQ

careers@ac-et.com

Agencies

We have a policy where we do not accept applications from agencies.

Equal Opportunities

AC Entertainment Technologies Ltd. is an equal opportunities employer, who use a fair selection criteria to screen and take candidates through the recruitment and selection process. The company follows the recommendations and legislation from the Equality Act 2010.